Returns

1. WITHDRAWAL

You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned within 14 working days from the date you receive it. In this case, only the direct cost of returning the products is borne by you. In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product. You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt. The return will be accepted only after the approval of the company.

 

2. Changes in purchases made from our online store can be made in any of our physical stores.

 

3. The consumer has the right to make up to 2 changes, whether he has placed his order from our physical stores or through our online store.

 

4. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way in which their return will take place, your refund will be completed within 8 days from the date we receive the products. In case the reason for return concerns a mistake of the company, THS-FASHION undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense. From the moment the product leaves you, THS-FASHION receives it within 2-3 working days for returns within Greece and through the General Post Office. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will immediately process your request and inform you by e-mail on how to process it within 6-7 days.

 

5. ANALYTICAL RETURN GUIDE

Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail sales receipt and including the special markings of the product (cards). The consumer has the right to make up to two returns, paying the return cost to the company. Note: For hygiene reasons, our company will not accept returns of swimwear, tights and earrings. All products returned to THS-FASHION warehouses are subject to meticulous quality control. In case you want to return the products you bought to us, the address to which the products must be sent for return is: THS-FASHION 26 Ermou, Athens, PC 10563, SUBJECT ESHOP. Receipts from stores should be made within a week after being notified of the availability of the product in the store you are interested in.

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